Cancellation and refund Policies
Should there be a change in the weather or an unforeseen change of circumstances, we have a simple and reasonable cancellation system. So that it meets the needs of the renter as well as the leaser, there is only one condition: the renter must give notice of their intention to cancel. Here are the different refund policies according to when we receive the cancellation.
1. In order to be given a full refund for your rental minus 5€ cancellation fee, a notice of cancellation must be given no later than 48 hours before the local pick-up time, which will be the start of the leaser’s working hours. For example, if you have made a reservation for a Friday and the opening hours are given as 9:30 a.m. to 6:30 p.m, you may cancel up to 9:30 a.m. on Wednesday of the same week.
2. If the renter cancels less than 48 hours before the pick-up time, Easy Renter will refund half of the rental. If the rental is longer than 7 days, Easy Renter will refund half of the first 7 days and the rest of the remaining days.
3. If the renter makes a cancellation during the rental period, they will not be given a refund.
The renter must give his intention to cancel his reservation by email or on the chat-box. The receiving time of the message will then be used to determine the refund policy to use.