How to cancel your booking?

You want to modify the dates of your reservation or cancel it entirely. In this page, you will find our guide to cancel your reservation.

Here are the steps to cancel your booking

  • Log in to your Easy Renter account.
  • Go to the "My Bookings" section and click on the reservation you wish to cancel.
  • On the next page, you will find a paragraph containing the cancellation policy and a link to request the cancellation.
  • If you are still within the cancellation period, fill out the form to cancel your reservation.

Once the form is filled, you will receive an email summarising your request. This will be taken into account by our team as soon as possible.

You will then receive an email and a text message (for french number only) when the cancellation has been processed. The renter will also be notified by email of your cancellation. You do not need to contact them to let them know..

Check out our cancellation policy

After filling out the form, our team will cancel your booking in accordance with our cancellation terms. Therefore, please consult these before filling out the cancellation form to determine the level of cancellation you will receive.

As a reminder, you have made a commitment during your reservation just as the renter has maintained their vehicle for your future rental. Since your booking, the motorcycle cannot be booked by another person or dedicated to another activity. Therefore, your booking is subject to cancellation conditions put in place to compensate all parties engaged.

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